IT Glue Certified Technician Practice Exam

Where should you store step-by-step instructions for connecting to a client's VPN?

1. Add notes to the Remote Access asset

2. A procedural document with steps

3. Create a configuration for the VPN

4. Add the steps to the firewall's notes section

The correct answer is: A procedural document with steps

Storing step-by-step instructions for connecting to a client's VPN in a procedural document is the most organized and effective approach. This method allows you to create a comprehensive and detailed guide that can easily be referenced or updated as needed. A procedural document is designed to outline processes systematically, making it easier for technicians to understand and follow the steps involved in connecting to the VPN. This format also provides the flexibility to include additional information such as troubleshooting tips or variations in connection methods, enhancing the overall utility of the document. Having a centralized, well-documented procedure ensures consistency in the way VPN connections are handled across your team, which is crucial for maintaining security and efficiency. While adding notes to the Remote Access asset could also provide some information, it may not be as thorough as a dedicated procedural document. Similarly, creating a configuration for the VPN focuses more on the technical aspects of the VPN settings rather than the user instructions necessary for connection. Adding steps to the firewall's notes section may also lack the clarity and detail required for someone unfamiliar with the process. Therefore, using a procedural document is considered the best practice for storing these important instructions.