IT Glue Certified Technician Practice Exam

Which statement best describes how you should handle the configuration created in your PSA?

1. Sync with the PSA regularly

2. Only manually enter configurations

3. Retain configurations for future reference only

4. Delete all outdated configurations

The correct answer is: Sync with the PSA regularly

The best approach to handling configurations created in your Professional Services Automation (PSA) tool is to sync with the PSA regularly. This practice ensures that all configurations, including updates and changes, are accurately reflected across systems, facilitating smooth operations and minimizing discrepancies. Regular synchronization helps in maintaining consistent information, providing your team with the most current and relevant data, which is crucial for effective project management and service delivery. By keeping your configuration synchronized, your organization can improve communication, increase efficiency in service delivery, and reduce the risk of errors that could occur from using outdated or inconsistent data. This practice also enhances the overall reliability of the information within the PSA, allowing you to quickly adapt to any changes in your service environment or client requirements. Regular synchronization also supports collaborative efforts among team members, as it ensures that everyone is working from the same up-to-date information, leading to better decision-making and increased productivity.