IT Glue Certified Technician Practice Exam

Which user role has complete access to configure global settings in IT Glue?

1. Technician

2. Editor

3. Administrator

4. Viewer

The correct answer is: Administrator

The role with complete access to configure global settings in IT Glue is the Administrator. This role is designed for those who need the highest level of operational control within the platform. Administrators can manage user roles, permissions, and overall configurations that affect the entire IT Glue environment, ensuring compliance with organizational policies and streamlining operational processes. The responsibilities associated with this role include not just access to configure global settings but also the ability to manage integrations and set up key aspects of the IT Glue environment that influence all users. This level of access is critical for maintaining the security and integrity of the data and how it is shared within the organization. Other roles in IT Glue, such as Technicians, Editors, and Viewers, have reduced access levels tailored to specific functions. Technicians can perform various tasks but do not have overarching control over global settings. Editors can modify content but lack the ability to manage user permissions and global configurations. Viewers, as the name implies, are limited to accessing and viewing information without any editing or configuration capabilities. This tiered access ensures that sensitive settings are managed only by trusted users, thereby enhancing security and accountability.